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A letter to our community regarding COVID-19

May 2020

To Our Current and Future Clients:


Our commitment to providing the highest quality therapeutic services continues even as we face the impact of COVID-19 in our community. Our clinicians are all able to offer therapy via phone or video conference platforms, so our clients can continue their healing work even while needing to remain in their homes. Based on the Governor’s “Safer at Home” order and current policies put in place by the City of Fresno, we have closed our doors to in-person therapy for the time being. We will keep you up to date as soon as we can safely resume in-person sessions. Our highest priority is to maintain the health and safety of both our clients and clinicians. 


New clients: Please click here if you would like to see a list of our clinicians in order to set up an appointment for individual, couple’s, or family therapy. 

FAQ’s about our response to COVID-19 and Tele-Therapy:


What is Tele-Therapy? 

Tele-Therapy, or sometimes referred to as Telemedicine, is the term used to refer to therapy conducted via phone or video conferencing. 


Why are you offering Tele-Therapy and not in-person sessions if you are an essential business? 

As a group we made the decision to transition to Tele-Therapy in order to protect the health of both our clients and our clinicians during the COVID-19 pandemic. As it is deemed appropriate, some of our clinicians will slowly and safely transition back to in-person sessions. We will keep our clients up to date as we make these decisions. For now, we will only be conducting sessions via Tele-Therapy. 


Does Tele-Therapy cost more? 

The cost for phone or video sessions is the same as an in-person session. There is no additional cost. All of the Tele-Therapy platforms our clinicians use are free and easily accessible on your computer, phone or tablet. 


Can EMDR be done via Tele-Therapy?

Absolutely. EMDR is a modality of treatment that can be used through video conferencing and all of our clinicians are experienced in doing so. 


When will your office resume in-person sessions? 

We will make this decision as we receive updated direction and guidance from both our local and state governments, the Board of Behavioral Science, the CDC, and utilizing the guidance we receive from our professional affiliations with both the California Association of Marriage and Family Therapists (CAMFT) and the EMDR International Association (EMDRIA). Please reach out to your clinician for answers to specific questions regarding our re-opening. 


What steps is your office taking to ensure the safety of clients and clinicians upon your re-opening? 

We will have a detailed description of these steps when we have a date set for our return to in-person sessions.

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